Refund Policy for Life, Abundantly and Gentle + Classical Press
After much prayer and consideration, I’ve decided to create a page to articulate my heart and thoughts about refunds related to the products in my shop. I hope that you’ll understand my position and perspective.
I hate to make a blanket statement policy, and up until this point, I’ve tried to be 100% flexible, frequently issuing full refunds for really any reason at all. My goal is to be filled with grace and to never be a stumbling block in any respect.
However, as my blog and curricula company have grown well beyond my wildest expectations, this process has become time-consuming and tedious, and I find myself in a position where I must “draw a line in the sand.”
If you are asking for a refund for some reason, please consider the following:
My products are DIGITAL and I cannot know if you will truly delete the files and not continue to use them after the refund. Please consider my position here.
My curriculum guides are 100% free. That means you have the ability to download them and read them, front to back a dozen times, before choosing to make any purchase from my blog.
My curriculum guides are fully complete. While they do require some book purchases (or a library card), they can ALL be used without the Bundles. It’s part of my ministry to write complete curriculum, 100% for free, that equips moms to implement the CM and Classical methods in the early years. The bundles are great and SUPER helpful, but they are not required to use my programs.
If you can’t open a file or it’s corrupt, that is simply a technical issue. I cannot be responsible for your computer, download speed, or printer quantity. The printable bundles are DIGITAL and must be printed and this is shared multiple times in each product listing. You can also delete the file and download it again if it didn’t download properly. You can also email me at firstname.lastname@example.org and receive several troubleshooting tips. Also, note #2 below.
If you were unaware of how many pages something included, please be aware that I have shared that information in the product listing of each bundle. I cannot be held liable if you did not read the product descriptions before making a purchase.
Up front, I do not receive a ton of emails about refunds specifically. However, mixed in with the other various emails I receive, my husband and I feel like this is an area where I will be in line with industry standards to create one firm policy that applies to everyone. The policy is as follows:
I do not issue refunds on digital products. I have no way of knowing if you have already downloaded the products and saved them in some way. I understand that you may say that you’ll delete it because you can’t or don’t want to use it, but please understand my position in this situation.
If you are concerned about technical issues before a purchase, please make sure that you have access to a desktop or laptop computer up front that can run Adobe Reader. Please make sure you can unzip or extract a zipped file as well. If those terms are new to you, I encourage you to find a friend or family member to help with this aspect. YouTube is a great resource for “how to” technical videos.
Please make sure that you have a way to print the products from my website. My PRINT curriculum GUIDES can be purchased via Amazon. My bundles and shop products are DIGITAL ONLY. You can read some insight and recommendations for printing here. Each Bundle has a listing of the number of pages for that product in the product description.
I do NOT issue refunds for missed sales or unused coupon codes. Please be diligent up front in placing your order. I personally have missed out on a ton of sales and lost coupons. I understand the feeling, but I am a one woman, mom of 4 show.
Please make sure that you have financially planned properly for your purchases in advance. Please make this consideration in advance of purchasing.
I hope you’ll understand how difficult it has been for me to make these really firm and clear policies, but also how incredibly necessary it is as well.