Refund, Shipping, and Point Program Policies for The Gentle + Classical Press

Shipping Policy

  • We currently ship orders 3–4 days per week. During our busier seasons (May–September), we ship 4+ days per week. Please note that expedited shipping upgrades the shipping method (to UPS Ground or USPS Priority) but does not speed up the processing time of your order.

  • Orders are shipped in the order they’re received and are not prioritized by shipping method.

  • If you have a missing or damaged order, please notify us within 30 days of your order date. We are unable to assist with reports submitted after this timeframe.

  • Shipping options (with included insurance) are available at checkout.

  • Any item that has failed to track or the tracking is “stuck” will be re-shipped after there has been no change or progress on the package for 21 days. While this is rare, when it does happen, it usually resolves within three weeks. You can also submit a customer service request with USPS or UPS (however your item was shipped). This oftentimes “pings” the order and will clear up the tracking issue.

Return & Refund Policy

Digital Products

All digital products are non-refundable. However, if you have concerns, made a duplicate purchase, or want to upgrade to print or bundle options soon after your digital order, we’re happy to help—just reach out!

Printed + Physical Products

  • Opened items (shrink-wrap removed) are not returnable. Teacher’s Guides and Nature Collection Notebooks are non-returnable (unless received as part of a bundle). (Please download any Teacher’s Guide or Nature Collection Notebook from our free resource library to verify that you want this item in print. They’re available 100% free digitally.)

  • Unopened products (still shrink-wrapped) may be returned within 30 days of shipping. The item must be return postmarked within 30 days of shipping.

  • Clearance, Close-Out, or 2nd Quality products may not be returned or exchanged.

Important Return Conditions & Refund Amounts:

  • You must email us first to arrange any return. Returns without prior email communication will be refused.

  • Customers are responsible for return shipping and insurance. Refunds are issued once the product is received and inspected as “like new.” Please be aware that Media Mail goes through extra sort facilities and often has a rough ride. We highly recommend Priority Mail, UPS, or FedEx for the best possibility of your materials arriving to us undamaged. Insurance on packages is recommended and all disputes regarding return shipping must be handled by the customer with the shipping provider.

  • For Digital + Print bundles, refunds are reduced by the value of the non-refundable digital portion.

  • Returns must be shipped in a new box. Reusing the original shipping box often leads to damage, and we won’t be able to process a refund if the product arrives in poor condition. If you want the items back because we cannot offer a refund, you’ll need to pay return shipping to yourself.

  • If items are returned to us within 30 days of delivery and arrive in unused, undamaged condition, you will receive a refund for 90% of the purchase price, minus original shipping costs and any non-refundable digital items (like PDFs). Refunds are issued to your original payment method. Please note that you are responsible for the cost of return shipping, and we cannot cover any additional fees if a package is refused. We also cannot be held responsible for lost or damaged return shipments.

  • If returned items arrive damaged due to insufficient packaging or shipping mishandling, but are still in acceptable condition for us to resell as “scratch and dent,” you will receive a 40% refund of the purchase price, minus original shipping and any PDFs.

  • If returns are postmarked after the 30-day return window, are otherwise ineligible for return (such as clearance or individual teacher’s guides), or have been opened, you will receive a 20% refund of the purchase price, minus original shipping and any PDFs.

  • If we deem that the item is unsellable (due to damage either before the return or during the shipment), we’ll offer to return it to you at your expense and you will not receive a refund.

Additional Notes

  • Please ensure you have the necessary computer access to unzip files and open PDFs (Adobe Reader recommended) before purchasing digital items.

  • We do not offer refunds for missed sales or expired coupon codes, so please double-check your order before completing checkout.

Why We Offer Free Guides

We provide all our Teacher’s Guides as free digital downloads so you can review the full program before making a purchase. Our heart is to equip and serve your family well and help you homeschool with confidence. We encourage you to take advantage of our Free Teacher’s Guides and robust samples available at this link before making a purchase. We want you to be delighted with the material you receive and excited to implement it with your family! We are here to answer your questions, clarify confusion, and help you make the most of your homeschool experience. Email at any time: erin@lifeabundantlyblog.com or use the “Contact Us” on our website.

OUR POINT PROGRAM POLICIES

We are so excited that you are interested in earning points with our points program. We want to make sure we are all on the same page and want to outline basic operating procedures and policies so that we can afford to maintain the points program and not be plagued with time-consuming customer service requests or fraudulent usage.

  • Our program is managed and maintained by a third-party app that is 100% responsible for sending referral and point emails, maintaining an accurate count of purchases and points, etc. We are not liable for any failure, glitch, or default in their program mechanisms should a permanent failure of some kind occur.

  • Your points do not expire.

  • Points CANNOT BE TRANSFERRED TO ANOTHER EMAIL ADDRESS, REGARDLESS OF WHO OWNS THE SECOND EMAIL ADDRESS. Please honor this request and simply maintain and consistently use ONE email address when making purchases at ShopGentleClassical.com.

  • Subscription purchases do NOT count toward points. On Mission and Morning Virtues subscriptions are a completely separate entity, hosted on a different website, and do not integrate into our points program at all. So sorry!

  • In order to gain points for a purchase, you must log into ShopGentleClassical.com when making your purchase (using the correct account email).

  • For birthday points, you must sign into your account at ShopGentleClassical.com, click the REWARDS button on the bottom-righthand corner of the page, click WAYS TO EARN, the edit the date beside your birthday option. This must be entered then left alone to gain your points. When the date is changed after initial entry, you will NOT gain points for 30 days. This is to avoid fraudulent alteration of birthdays to gain points. Your birthday must be save here 30 days prior to your birthday to receive your birthday points.

  • If you refer a friend using your referral link, you do not receive points but rather a $5 coupon code ONCE THEY USE THE LINK TO MAKE A PURCHASE FROM OUR SHOP. They do NOT have to use the coupon code they receive in their email to make the purchase in order for you to receive your $5 code, but they DO HAVE TO USE THE REFERRAL LINK IN THEIR EMAIL. If they just make a purchase WITHOUT USING THE LINK IN THEIR EMAIL, you will not receive credit for their purchase.

  • We cannot go back and give referral credit if the links are not used properly.

  • We do not refund for missed coupon codes or missed referral codes.